Refund policy

Last updated: 08/02/2026

We want you to love your order. Because our products are made specifically for you, please read this policy carefully before purchasing.

Made-to-Order & Personalised Items

All of our slate products are made to order. This means we only produce your item once an order has been placed.

Because of this:

  • We do not accept returns or offer refunds for change of mind

  • We do not accept returns for incorrect sizing chosen by the customer

  • Personalised or custom items are non-refundable once production has started

This is in line with UK Consumer Contracts Regulations for personalised and made-to-order goods.

Damaged or Faulty Items

If your item arrives damaged or faulty, we’ll make it right.

You must contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos of the damage or fault

  • Photos of the packaging (if damaged)

Once reviewed, we will offer one of the following:

  • A replacement item (preferred option)

  • A refund if a replacement is not possible

We reserve the right to choose the most appropriate resolution.

Incorrect Items

If you receive the wrong item due to an error on our part, please contact us within 48 hours of delivery.

We will:

  • Arrange a replacement at no additional cost, or

  • Issue a refund if replacement stock is unavailable

Non-Refundable Situations

We do not offer refunds or returns for:

  • Change of mind

  • Ordering the wrong size or design

  • Natural variations in slate colour, texture, or markings
    (These are part of the product’s character)

  • Minor imperfections that do not affect functionality

  • Damage caused after delivery

  • Failure to read product descriptions or sizing guides

Cancellations

  • Orders cannot be cancelled once production has started

  • If you contact us immediately after ordering, we may be able to cancel at our discretion if production has not begun

We are a small business producing items on demand, so timing matters.

Chargebacks & Payment Disputes

We encourage customers to contact us directly before raising a chargeback.

Unwarranted chargebacks or disputes:

  • May be challenged with evidence including order details, delivery confirmation, and this policy

  • May result in future orders being refused

How to Contact Us

To request support, please email:

📧 Everslate1@gmail.com

Include:

  • Order number

  • Full name

  • Photos (if applicable)

  • Clear description of the issue

We aim to respond within 1–2 business days.

Legal Rights

This policy does not affect your statutory rights under UK consumer law.